1.   We arrange the date, time and access arrangements for the inspection. 

2.   We will ask you to answer some questions about the property. 

       Don't worry if you can't answer some of the questions! 

On the day of the inspection we would prefer if you were present.  If this is not possible we can collect and return your keys from  a person of you choosing e.g. a neighbor or an estate agent nearby. 

Please have ready any paperwork to do with the house e.g. your boiler manual, extension dates, FENSA certificates and NHER  certificate.  If you can't be present, please make sure the person letting us in has our contact details and the above documents. 

3.   When we inspect the property we will:
 
Take internal or external measurements of the property, draw floor plans and make site notes. 

We will need clear access to all areas of the property to assess the thermal performance and efficiency of the property including the loft, cellar, back garden, meter cupboards, heating systems and their controls, i.e. boilers, timers, hot water cylinders, thermostats, etc. 
record details of any 'renewables' you have.

Photograph some aspects of the property for the report. 

It might be necessary to open windows and doors to determine wall thicknesses.

We won't: 
 
Take up floorboards or drill into walls. 

In fact the inspection is purely visual. 

Make you have any improvements done. 

Our role is to draw up the EPC which will contain recommended changes, it's up to the property owner or the buyer to act on these suggestions. 

For the average box shaped 3 bedroom property, the inspection will take between 50 minutes and an hour.  If the property is more complex or has multiple extensions it might take longer. 

4.    We produce your report.  

We endeavour to make the report avaliable on the same day as the inspection.  If you have ordered a HIP, this will take approximately seven days to prepare. 

  Finally

If you have any general questions about the assessment please don't hesitate to ask.  Please note that specific questions about the property will have to wait until we produce the report. 

If you are unhappy with any aspect of the inspection please let us know and we will endeavour to resolve the situation.  If necessary, we have a formal complaints process which may lead to an independent decision by our accrediting body.